Refund and Exchange Policy

TERMS & CONDITIONS

Customer satisfaction is our goal at Dog & Rider Boutique , we strive to provide you with the high level of quality you have come to expect. If however, you are not completely satisfied with an full priced item purchased from us , you may return it to us within 14 days of receiving your order for either an exchange or a refund.

we only offer an exchange or credit note on sale items 

Returns

You can return any item bought up to 14 working days after receiving you're order.

Please note unless damaged or defective we cannot accept horse bits back for exchange or refund if they have been removed from the template card. This is for hygiene reasons.

All products returned must be in a clean and dry condition in compliance with the Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

We will endeavor to process your return within 24 to 48 hours of receipt, however, this is not guaranteed. It will be no more than 5 working days from receipt in exceptionally busy periods.

Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us.

Refunds
Refunds will be made for any items returned which are in a resalable condition, undamaged, in original packaging and unused within 14 days of receiving the order. We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resalable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

Any free products supplied as part of the product purchase must be returned with the product, otherwise, we may deduct the full list price of the missing items from any refund.

Refunds will be made back to the original method of payment.

Exchanges
Exchanges will be made for any items returned (at the customer’s expense) which are in a resalable condition, undamaged, in original packaging and unused within 14 days of receiving the order. Postage and packaging is free on UK mainland for exchanges to be sent out. Countries off mainland UK will be charged postal rates on exchanges to be sent back out.

Any exchanges or replacements will be delivered to the delivery address on the original invoice unless stated otherwise.

Please note if you are exchanging a horse or pony rug with a detachable neck cover we must have the neck cover back as well as the rug.

Guarantees
We, the seller, Dog & Rider Boutique provide a 28 day guarantee from the invoice date on products deemed to have a manufacturing fault and not damage due to wear and tear (damage that naturally and inevitably occurs as a result of normal wear or aging) or excessive use. Proof of purchase must be provided. We do not accept responsibility for products that are sold to a third party.